Terms, Agreement and Policy

• It will be your responsibility to provide our designers with all the information they need to complete your project. This includes log in information, copy, text, pictures, etc.
• A Client Garage will be provided for all clients. You will be required to sign in to view your billing and work-in-progress in order to clear up any problems early in the design process.
• Large projects and maintenance will be billed once a month to the credit card on file
• On smaller projects a 50% non-refundable retainer will be required.
• No Checks! We accept PayPal and we can send out electronic invoices (E-mail) for instant payment - on request please. We take AmEx, Visa, MC and Discover.
• If your credit card is rejected, your work will be removed from the Internet.
• You MUST establish ONE point of contact! This is the only person from your company that will work directly with a Web designer. This is very important. Having more than one POC can lead to confusion and extra development time!
• You will be notified by E-mail when an update is completed.
• We prefer E-mail communication in order to have a hard copy of design/work discussions. We realize that this may not always be appropriate and will schedule phone conversations as needed. You can always call in an emergency situation.
• You will be billed hourly for phone correspondences after the first hour. We are consultants and our time is valuable - just like yours. E-mail correspondence is free.
• When you send us E-mail, please use the subject WISELY! Please indicate the topic of the E-mail with the subject line. DON'T LEAVE THIS BLANK.
• Please don't use "hmmmm" or "ummmm" in E-mails - this doesn't mean anything to our designers. Use proper English when describing your situation and be as detailed as possible. Refer to pages by their URL (www.kelie.com/contracts.html). Proper communication is essential and will save YOU time and money.
• For hourly priced work and maintenance you will be billed by the minute with a 15 minute minimum.
• If work is added to the original signed proposal, development time & associated costs will increase.
• You are responsible for your content, copy, and text. You can hire our copywriter if needed.
• We are not typist. Please send ALL of your content in such a manner that we can cut and paste it into your Web page. You can do this by directly typing into an E-mail or sending a .doc file as an attachment. Doing this speeds up the design process and eliminates typos and mistakes.
• Keli E designers are available by E-mail 24 hours a day and via phone by appointment from 2pm-6pm. We can of course schedule a time outside of this range if needed and you can ALWAYS call if there is an emergency.
• If you are not timely in correspondence or delivering materials, this will cause your project to be delayed, as we take on new clients daily.
• Don't understand? CONTACT US!